For example, listening to music you love or enjoying the sound of bird calls in a forest. Your appreciation for the sounds you hear is a large part of why you’re paying attention. This sort of listening takes place when you’re absorbed in hearing something for the purpose of enjoyment. While being a good listener matters a lot in tense or emotionally charged situations, there are four kinds of effective listening we all practice in our day to day lives. Only when you pay attention to someone else’s grievance can you come a step closer to resolving it. A response that isn’t just empathising, comforting, or learning more about a situation but also potentially resolving conflict. A good listener wants to hear what the other party is saying, so their response has focus and purpose. Listening with the intent to understand means you’re paying attention not to voice your own thoughts but to understand someone else’s point of view.īeing a good communicator is about how well you’re able to listen. However, the second part of listening to respond vs listening to understand is very different. You’re not listening but waiting until the other person stops talking so you can have your say. What does the phrase first suggest? Listening to respond indicates that the act of listening is just a ruse. Promotions, bonuses, and kudos are all on your horizon when you know and practise the difference between listening to respond vs listening to understand, especially when handling irate customers.īut what differentiates listening with intent to understand apart from ordinary listening? Listening with intent to understand explainedĬonsider the two phrases: listening to respond vs listening to understand, and then think of how they can play out in your interpersonal communication. In the customer service world, listening with the intent to understand can make you a premium customer support representative (CSR) in a league apart from the rest. It also helps you grow qualitatively by improving your personal and professional relationships. Also known as active listening, it’s the secret behind being a great communicator in the workplace. There are many professional advantages to listening with the intent to understand.
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